Terms
Product AvailabilityAll orders are subject to inventory availability verification. There may be cases where you have been able to order a product from our site and we will run out of stock before we can update the site and make the product un-available. In the event of this case, our customer service department will contact you to notify you and we will send the backordered item when it arrives at our warehouse.
AutoShip/Recurring Billing
AutoShip is a program created by True Healthy Products to allow customers to create an order for products that will automatically get placed for them every 30 days or 45 days (depending on the product ordered). You can also choose a different time frame by emailing us
or call us at ??????.
Returns In order to return any product, you must send us online message to receive instructions on how to return your product(s)and a return authorization number.
If items have been opened, we are unable to accept them for return.This includes boxes with nutrition bars and/or packets in them. If you received the incorrect item in your order or if your order was damaged during shipment, please do not open the item and contact us immediately so we can advise you how to return the order to us. Use the contact us form to send a message with the subject "How to return a product?" for instructions.
Once we receive your unopened,returned items we will issue a refund in the form of a credit to your credit card. Shipping and handling charges are non-refundable and we do not pay for return shipping.You may wish to insure your return. If we do not receive it, we cannot credit you for it. Once terms have been established between the customer and TrueHealthyProducts.com we will refund the total order price minus original shipping. We will accept unopened items back within 20 days of delivery.
BackordersOccasionally our warehouse will run out of stock on certain items. If you have purchased a product that has run out, our customer service department will contact you via e-mail or phone to let you know when the product will be in stock. If you have any questions about a backorder, please contact our customer service department.
Florida Sales TaxCustomers living in the state of Florida are subject to Florida sales tax. These state taxes are required by law to sell to the state in which our company is currently established. The current sales tax is 7% and will be added to your order automatically upon checkout.
Shipping- Fitness Formula: Product will be shipped within 24 hours via DHL ground (please allow 3-5 business days for delivery). We are currently only able to ship to The United States.
- The Doctors Chocolate: Product will be shipped via UPS. Because The Doctor's Chocolate is made fresh, please allow 5-10 business days for delivery. We are currently only able to ship to The United States and Canada.
Note: Each product is shipped from a different company. If you order both products, you will receive your order in two different deliveries.
Medical Advice We do not have a medical doctor or nutritional professional/consultant on staff. If you have questions regarding the effects of products with other prescriptions you are taking, please consult a physician. We are an online store and cannot provide consultations for our customers and are not responsible for any claims manufacturers make about their products.
The statements made about products have not been evaluated by the Food and Drug Administration (U.S.). These products are not intended to diagnose, treat, cure or prevent disease.
Testimonials Testimonials appearing on this site reflect real life experiences of those who have used our products. However, results may vary. The testimonials are not necessarily representative of all of those who will use our products.
These testimonials are not intended to make claims that these products can be used to diagnose, treat, cure, mitigate or prevent any disease. These claims have not been clinically proven or evaluated by the FDA.
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